Refunds

One plan, $15 a month, with a 3-day free trial before the first payment. There is only one subscription and it renews monthly until you stop it.

Nothing is taken during the 3 days. Cancel before the trial ends and you are not charged at all. If it runs to the end, the first month begins and is billed then.

Ask within 14 days of a payment and you get that payment back in full. No explanation needed. We would rather hear why, because that is how the product gets better, but it is not a condition.

If the service was unavailable, or broken in a way that stopped you using what you paid for, tell us and we will refund that period whether or not the 14 days have passed.

Cancel whenever you like, from your own account page. You keep access to the end of the month you have already paid for, and you are not billed again. We do not pro-rate part-months after that first 14 days.

Get in touch from the address you signed in with. Refunds go back to the original payment method, normally within five to ten working days once approved. Your bank may take a little longer to show it.

ActivLife Hub LLC, which will appear on your statement.